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Bank forced to rehire workers after lying about chatbot productivity, union says

3 days ago
https://arstechnica.com/tech-policy/2025/08/bank-forced-to-rehire-workers-after-lying-about-chatbot-productivity-union-says/
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  • #labor disputes
  • #outsourcing
  • #AI in banking
  • 澳大利亚联邦银行（CBA）在涉嫌谎报AI聊天机器人性能后重新聘用了45名员工
  • CBA最初声称AI使每周通话量减少2000次，但员工报告通话量实际持续增加
  • 澳大利亚金融业工会（FSU）介入纠纷，揭露CBA可能利用AI掩盖将业务外包至印度的事实
  • CBA承认未充分考虑通话量的持续增长，证实相关岗位并非冗余岗位
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