Feedback doesn't scale
15 days ago
- #feedback
- #leadership
- #scaling
- Feedback becomes harder to manage as team size grows.
- Small teams (5-10 people) allow for natural, trust-based feedback.
- At 20 people, relationships weaken but context remains somewhat intact.
- At 100 people, leaders struggle with unfamiliar feedback and lack of context.
- By 200 people, feedback turns into noise, often dominated by unhappy voices.
- Feedback doesn't scale because relationships don't scale.
- Channels for processing feedback shrink as the volume increases.
- Solutions include structured listening, proxy relationships, and feedback systems.
- Anonymous feedback systems are discouraged due to lack of context.
- Leaders must accept that they can't please everyone at scale.