Waymo Drives Off with South Bay Man's Luggage
4 hours ago
- #Waymo
- #luggage issue
- #customer service
- A Sunnyvale man's Waymo ride to the airport failed to open the trunk, leaving his luggage inside as the vehicle drove off.
- Despite attempts using the trunk button and app, the luggage remained inaccessible; Waymo cited a policy of non-responsibility for lost items.
- Waymo offered the options of paying for shipping or taking two complimentary rides to retrieve the luggage from a San Francisco depot, which the rider found unreasonable.