The f*** off contact page
3 days ago
- #user-experience
- #design
- #client-relations
- The article discusses a client project where the client wanted to implement a 'Fuck off contact page', which is designed to discourage contact, contrary to their service-based business model.
- The author explains that such pages are typically used by large SaaS companies to reduce support costs, not by service agencies that rely on customer engagement.
- Despite recognizing the inappropriateness of the design for the client's needs, the design team couldn't convince the client to change their approach due to other pressing project issues.
- The author reflects on the importance of educating clients about the design process and the pitfalls of discounted pricing, which can lead to a lack of respect for the designer's expertise.
- The article concludes with the author's personal reflections on client relationships and the value of public blogging to communicate one's professional ethos and attract like-minded clients.