A journey map for improving the cardiac rehabilitation experience and care quality of patients with coronary heart disease: A longitudinal qualitative study - PubMed
3 days ago
- #Cardiac Rehabilitation
- #Patient Experience
- #Qualitative Study
- Cardiac rehabilitation is crucial for improving clinical outcomes, but global participation and adherence remain low.
- Existing research often misses the dynamic, patient-centered experience across the cardiac rehabilitation continuum.
- The study aimed to develop a journey map capturing the experiences, needs, challenges, and emotions of coronary heart disease patients.
- A longitudinal qualitative study was conducted in mainland China with 32 patients interviewed at three timepoints.
- Interviews explored behaviors, touchpoints, thoughts, emotions, and pain points, analyzed using content analysis.
- The study identified four overarching trajectories: behavioral transition, cognitive shifts, emotional evolution, and phase-specific pain points.
- The journey map provides a patient-centered framework for understanding complex patient experiences and identifying unmet needs.
- Actionable insights from the map can help design tailored, nurse-led interventions and optimize service delivery.