One Brain to Query: Wiring a 60-Person Company into a Single Slack Bot
19 hours ago
- #AI Agent
- #Data Infrastructure
- #Internal Knowledge
- Voltaire is an internal AI agent at Parallel Learning that provides sourced answers from multiple data sources via Slack.
- The agent uses an orchestrator to plan queries across specialized agents for BigQuery, documents, support tickets, and other systems.
- Key data sources include BigQuery for structured data, a curated knowledge graph for documents, Zendesk for support tickets, and meeting transcripts.
- Transparency is built-in with sources, SQL visibility, and access controls to maintain trust and user adoption.
- Voltaire enables self-service operational intelligence, reducing reliance on human intermediaries and speeding up workflows.
- The system was built in 2.5 weeks, but relies on 2 years of data infrastructure including ETL pipelines and documented schemas.
- Use cases include analyzing sales objections, automating SOP writing, incident forensics, and enriching contact lists.
- Starting with natural language to SQL for a data warehouse is recommended as a high-ROI, debuggable first step.