Klarna says AI drive has helped halve staff numbers and boost pay
3 days ago
- #Klarna
- #AI
- #Workforce
- Klarna increased staff salaries by nearly 60% due to AI-related savings.
- Workforce reduced from 5,527 to 2,907 since 2022, mostly through attrition and replaced by technology.
- AI program reduced outsourced workers, now doing the work of 853 full-time staff.
- Revenue increased by 108% while keeping operating costs flat.
- Average employee compensation rose from $126,000 in 2022 to $203,000 today.
- Klarna aims to continue increasing revenue per employee, suggesting further staff reductions.
- Reported a 26% jump in Q3 revenues to $903m, beating expectations.
- Reported a $95m loss, driven by US accounting standard changes post-NYSE listing.