Salesforce is tightening control of its data ecosystem
2 days ago
- #CIO Strategy
- #API Pricing
- #Salesforce
- Salesforce increased fees for its Connector program, affecting software vendors and potentially raising integration costs.
- Higher charges for API access may lead to price increases for third-party applications using Salesforce data.
- Data integration vendor Fivetran faces challenges in deciding whether to absorb costs or pass them to customers.
- Salesforce justifies the pricing change as standard industry practice, citing operational and security costs.
- The AppExchange Partner Program now has higher base fees for the Connector program, impacting vendors.
- CIOs may face double-digit percentage increases in Salesforce-related spend if vendors raise subscription fees.
- Enterprises locked into Salesforce due to layered dependencies may find alternatives disruptive.
- CIOs can mitigate risks by reassessing integration architectures and consolidating underused apps.
- Analysts suggest using renewal windows to secure fee caps and exploring tiered pricing models.