Adobe to pay $75M to settle US lawsuit over hard-to-cancel subscriptions

2 days ago

Adobe agrees to pay $75 million to settle a US government lawsuit.
The lawsuit accused Adobe of making subscription cancellations difficult and not disclosing termination fees clearly.
The US Department of Justice filed the complaint in June 2024, alleging violations of federal consumer protection laws.
Adobe's 'annual paid monthly' plans allegedly lacked proper disclosure of key terms.
Customers faced an 'onerous and complicated' cancellation process.
Some customers were hit with unexpected early termination fees.
An Adobe executive reportedly compared the fees to 'heroin for Adobe.'
Adobe denies wrongdoing but agrees to the settlement to resolve the case.
The company will also provide $75 million worth of free services to affected customers.
Adobe claims it has improved transparency around subscription terms and cancellations in recent years.

Hasty Briefsbeta