Fries with that? Ordering from AI linked to selecting more indulgent foods
3 hours ago
- #AI in Hospitality
- #Healthy Eating
- #Consumer Behavior
- Fast-food chains using AI for drive-thru orders see customers choosing more indulgent foods compared to human interactions.
- Adding an avatar to voice AI can reduce the tendency to choose indulgent foods by lessening cognitive depletion.
- Interacting with voice AI causes mental tiredness, leading to less careful decision-making and more indulgent choices.
- Companies promoting healthy options should be cautious with AI ordering systems to avoid unintentionally encouraging unhealthy choices.
- Ethical concerns arise as AI may influence consumer behavior towards unhealthy options without their awareness.
- The study highlights the broader implications of AI in decision-making, urging responsible and transparent AI system designs.