Losing Confidence

9 days ago

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Confidence is crucial in all aspects of life, including computing and business.
Recent issues in macOS, such as silent errors and uninformative error messages, are eroding user confidence.
Problems like Spotlight search failures and blank Clock timers are not reported to users, leading to frustration.
Apple Support often lacks solutions, sometimes recommending drastic measures like reinstalling macOS without guarantees.
Silent failures, like Safari's Web Archive issues, discourage users from reporting bugs, leading to workarounds instead.
Honest and clear error reporting is essential for maintaining user confidence and addressing problems effectively.
AI vendors underestimate the impact of errors (e.g., hallucinations) on user confidence, as seen in legal cases involving AI fabrications.

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