22 days ago
- Rare events become common at scale due to the sheer number of servers, leading to daily incidents like fatal server errors.
- Scale amplifies customer impact, causing issues like bad first impressions for new customers and increased support workload.
- Automation is crucial but insufficient; human elements like customer support and problem-solving remain essential for handling rare events.
- Growth projections often underestimate the need for hiring in areas like security, automation, and specialized roles to manage scale challenges.