- Deloitte-run Medicaid eligibility systems in multiple states have incorrectly denied or limited benefits for disabled individuals due to IT errors.
- Michigan's system failed to recognize disabilities, leading to wrongful denials, including a case where a woman was deemed not disabled despite having medical records.
- Similar issues occurred in Texas and Tennessee, with disabled individuals wrongly enrolled in limited coverage or losing benefits entirely.
- New federal legislation (One Big Beautiful Bill Act) will force states to update these systems, potentially worsening disruptions for millions of Medicaid and SNAP recipients.
- Advocates and legal experts warn that system overload and design flaws will exacerbate benefit access problems, especially for people with disabilities.
- Deloitte and state officials deny systemic issues, but evidence from audits, lawsuits, and case records shows recurring errors and cost overruns.