2 days ago
- User testing with actual users from the client or related industry is essential for creating a system that works in production.
- Developers require long periods of focus to solve complex problems, but workplace interruptions like support requests and manager check-ins disrupt this flow.
- Blaming users for struggling with software is a mistake; customer feedback should be seen as valuable user testing that highlights UX issues.
- The phrase 'the customer is always right' should remind developers to respect users' domain expertise and tailor software approaches accordingly.