- APIs remain relevant for deterministic workflows in incident management, especially for repeatable, fast actions where precise control and security are critical.
- MCP (Model Context Protocol) provides a standardized layer for AI agents to access context from multiple tools and vendors, enhancing interoperability and reducing tool sprawl.
- MCP excels in non-deterministic paths like triage and investigation, allowing AI to gather distributed context through natural language interactions and user-driven scenarios.
- APIs are battle-tested with extensive tooling and clear security models, while MCP is a newer ecosystem that reduces manual orchestration and enables context-driven automation.
- Incident management benefits from using both: APIs for reliable, high-volume integrations and MCP for dynamic, cross-tool context access in AI-native environments.