Dyson Won't Say What's Wrong with Its CameraJet Toothbrush
4 hours ago
- Dyson launched a $499 CameraJet toothbrush featuring a camera and water flossing, but it immediately faced failures including water in the battery compartment and device stoppage.
- The product was removed from shelves in the US, UK, and Singapore within a week of launch, though Dyson denied a recall, citing strong demand and supply scaling issues.
- Numerous user reports and a Consumer Reports unit failed within hours; Dyson attributed the problem to a single component issue in early batches but refused to disclose details.
- Experts like iFixit's CEO and a design consultant suspect waterproofing failures, such as faulty gaskets or adhesive curing problems, allowing water ingress.
- Critics argue Dyson should invest in repairability and treat this as a wake-up call, given the product's six-year development failed to ensure basic waterproofing.