I Don't Want the Details
4 hours ago
- Focus on what to change after an incident rather than explaining why it happened.
- Shift from asking 'Why did this happen?' to 'What are we changing to prevent similar failures?'
- Assume people are reasonable and fix the system, not the people.
- Ensure corrective actions are systemic, not dependent on memory or specific individuals.
- Accept failure consciously only when the cost of prevention outweighs the risk.