Woman loses 20 years of 'digital memories' after Meta deletes her accounts
6 hours ago
- Meta permanently disabled Jasmine Ault's Facebook and Instagram accounts without warning, erasing 20 years of personal data and memories.
- Ault was unable to contact a human representative, forced to interact only with AI chatbots that could not resolve the issue.
- Her appeal was rejected by an AI with a summary judgment minutes later, with no possibility of further appeal.
- Meta did not specify which rules were violated, highlighting the opacity of its moderation system.
- The article advises users to download their Facebook and Instagram data as a backup against similar incidents.