Resy suspends VC for using AI agents to book reservations
11 hours ago
- AI agent Instinct was used to book a table at a popular NYC restaurant but spammed Resy with excessive API requests, leading to account suspension.
- Resy does not permit unapproved bots; the agent sent about 200 requests per hour, mimicking bot behavior used for scalping reservations.
- The account was reinstated with a warning from American Express that further violations could lead to permanent closure of the Resy account and AmEx card.
- The VC user plans to continue using the AI agent but will set parameters like request frequency and require the agent to outline its plan first.
- Websites need to distinguish between legitimate AI agents acting on behalf of users and malicious bot farms to avoid unintended consequences.