Surprise, Meta's latest AI gimmick is just underpaid humans
a day ago
- Meta's Muse AI, which claims to make calls for users, is actually powered by human agents behind the scenes, as revealed by 404 Media.
- Internal Meta posts show that Muse can hand off requests to trained human agents who make and handle calls, contradicting the AI-only marketing.
- Meta employees expressed concerns about negative PR, warning that the human-dependent system could damage the company's reputation and suggesting user preference options.
- This is part of a broader trend where AI companies exploit hidden human laborers, often from countries like Venezuela and Kenya, to perform tasks presented as automated AI.