A pharmacy chain in Vermont implemented AI for efficiency
4 hours ago
- Kinney Drugs implemented an AI assistant named Burt for prescription refills, causing errors, delays, and customer confusion.
- Customers often unknowingly consent to the AI system, which has led to incorrect medication deliveries and miscommunications.
- Privacy concerns arise from data sharing with third-party AI provider Synerio, with customers unaware of how their health information is used.
- The new Vermont data privacy law (S.71) is criticized as weak and not yet in effect, leaving regulatory gaps.
- Some customers are leaving the pharmacy due to AI issues, while others in rural areas have limited alternatives and rely on the pharmacy despite distrust.
- Pharmacists are overburdened, and the AI has not improved efficiency but instead created additional problems.