Quebec scraps AI and automation projects in the public sector
10 hours ago
- Quebec abandoned three public sector AI and automation pilot projects due to significant technical challenges, including issues with chatbot conversation fluidity, complex query handling, and latency.
- The chatbot project for the Quebec.ca website was scrapped, and feasibility studies for future deployment were not prioritized.
- Two automation projects for civil service processes failed due to difficulties with data access, security restrictions, and insufficient internal expertise and process maturity.
- Despite failures, the projects provided valuable lessons and prototypes, with experts praising the decision as sound management while highlighting Quebec's lag in digital transformation.
- Quebec later partnered with AI companies Cohere and Mistral in 2024 to explore further AI integration in the public service.