Uber Wait Times Rise 19% as Prices Climb 53%: Study
4 hours ago
- Wait times for Uber rides increased 19% from Q1 2023 to Q1 2024, according to a Columbia Business School professor's analysis.
- Over the same period, the price per mile Uber charged rose 53% on average.
- The analysis is based on 37,500 trips in six US cities; wait times increased in five cities and declined slightly in Tampa.
- An Uber spokesperson disputed the analysis but did not comment specifically on the wait time and per-mile cost findings.
- The professor argues that Uber is charging more for a degraded service, risking customer trust, especially as AI enables easier price comparison with rivals.
- The study also points to a decline in Uber's reputation in the 2026 Axios Harris Poll, dropping from 58th to 72nd.