Your tech or my tech: make up your mind quickly - Bert Hubert's writings
a day ago
- Organizations often delay outsourcing decisions for years, leading to the loss of valuable ICT employees who become frustrated justifying their roles.
- A clear set of criteria (importance, future innovation potential, and difficulty of doing it yourself) helps make quick, solid decisions on what to outsource and what to keep in-house.
- Outsourcing core functions, like .NL domain management, can be risky; companies should retain a small, valued team of ICT professionals to handle essential tasks and oversee external partners.
- Hesitation creates a self-fulfilling crisis where incidents force outsourcing, rather than a conscious choice, undermining morale and driving away talent.
- Successful examples like Odido (T-Mobile NL) show that full outsourcing requires embracing the role of a 'master outsourcer' with strong focus on marketing and sales, but still needs qualified staff.
- Government bodies outsourcing email to US-based providers (e.g., Microsoft) raises sovereignty and security concerns, highlighting the difficulty of rational decisions under pressure.