2 months ago
- The author received misleading emails about outstanding items, highlighting how many small frustrations with products add up over time.
- Many modern products, from e-commerce to analytics, have minor issues like broken links or poor UX that compound into user frustration.
- The standard for product quality is extremely low, so caring deeply about your product can make you stand out.
- Founders should dogfood their own products to find sharp edges and experience customer pain points firsthand.
- If founders don't care, no one else will—employees will ship slop and customers will see you as replaceable.