- John Moe moved to Seattle in the early 1990s to pursue a career as a writer or actor but ended up working full-time in customer service at a software company.
- He struggled with depression and felt that other people got to do meaningful work while he was stuck in a job he hated.
- A colleague named Jane in HR told him he didn't belong at the company and should pursue creative work, which gave him the confidence to change careers.
- Moe got a job at Jane's husband's company, eventually becoming a successful author and podcast host.
- He now pays it forward by deliberately telling others when they are good at something, especially when they doubt themselves.