2 months ago
- Governments rely on Palantir not just for software but for exceptional hands-on support and data integration that fills gaps in their own underinvested IT capacity.
- Palantir's support staff are effectively bundled with the software at no extra hourly cost, acting as an accounting trick that avoids hiring expensive internal talent.
- Replacing Palantir requires addressing this operational dependency, either by offering equivalent free support or by governments investing in their own technical staff.
- Journalists should investigate how deeply Palantir staff are integrated into police operations, their costs, clearance levels, and whether governments have outsourced core data operations.
- Efforts to create alternative software must also include a consulting and integration service to replicate Palantir's full package, not just the code.