- Nearly 80% of Americans experienced service or product problems in 2025, with two-thirds feeling 'rage' about it.
- Consumer frustration stems from overcharges, billing mistakes, poor service, shoddy products, and a backdrop of high inflation and corporate consolidation.
- The 'annoyance economy' costs U.S. households $165 billion annually in time, fees, and irritation.
- Federal consumer protection has weakened under recent administrations, with agencies like the CFPB rolling back enforcement and settlements.