21 days ago
- Interview feedback was mixed, but after personally interviewing Mitch, the decision was to hire him.
- Mitch's initial contributions involved onboarding, documenting processes, fixing runbooks, and mapping workflows, which improved team efficiency.
- He excels as a 'gap reader,' identifying missing information, clarifying ambiguities between teams, and preventing issues before they escalate.
- Mitch focuses on reducing coordination costs by addressing systemic problems, such as unclear ownership and fragmented context, rather than seeking visible recognition.
- His work often appears invisible, preventing incidents and streamlining processes, but performance systems may undervalue such contributions.
- Over time, Mitch's role can become a dependency risk if the company relies too heavily on his knowledge without formalizing it.