2 months ago
- The hardest problem in software development is managing people, not technology.
- Processes for software teams are context-dependent; there is no one-size-fits-all approach.
- The key heuristic for evaluating processes and tools is to 'optimise for trust'.
- Trust can be built in four areas: technical (tests), architectural (code review), interpersonal (team-building), and organisational (agile methodologies).
- High-performing teams build trust in all these areas, but the required effort varies by team context.
- If processes are not working, examine where trust is lacking and make changes accordingly.